q769 Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") apply to all use of the q769 website, mobile-optimised platform, and any related services provided by q769 (collectively, "the Platform"). q769 is an online gaming platform operating under an internationally recognised gaming licence and serving players in Pakistan and other permitted jurisdictions.

By accessing the q769 Platform, creating a player account, making a deposit, or placing any bet or wager, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms should be read in conjunction with q769's Privacy Policy and Responsible Gaming Policy, both of which form part of this agreement.

2. Eligibility

To register and use q769, you must satisfy all of the following conditions at the time of registration and at all times while your account remains active:

• You are 21 years of age or older. q769 does not permit persons under 21 to register or participate in any real-money gaming or betting activity on the Platform.
• You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
• You are not a resident of any jurisdiction in which online gaming or sports betting is specifically prohibited by applicable law.
• You have not previously had a q769 account suspended, closed, or terminated for breach of these Terms.
• You are not a current employee, contractor, or close family member of a q769 employee where such participation would constitute a conflict of interest.

q769 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory verification documentation within a reasonable period will result in account suspension pending further review. Any winnings generated during a period in which eligibility requirements were not met may be voided.

3. Account Registration

Each player may hold only one (1) active account on q769 at any given time. Opening duplicate accounts, whether under the same identity or a different identity, is a material breach of these Terms and will result in the suspension of all associated accounts and potential forfeiture of balances pending investigation.

When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid contact method. q769 uses this information to verify your identity and comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations. You must promptly update your account information if any details change.

You are solely responsible for maintaining the confidentiality of your q769 login credentials. You must not share your username, password, or two-factor authentication codes with any other person. q769 will not be liable for any loss or unauthorised activity resulting from your failure to keep these credentials secure. If you suspect that your account has been accessed without your authorisation, you must notify q769 support immediately at [email protected].

4. Deposits & Withdrawals

q769 accepts deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard. All transactions on q769 are denominated in Pakistani Rupees (PKR). Minimum and maximum deposit and withdrawal limits are published in the q769 cashier section and may be updated from time to time without prior notice.

Deposits are credited to your q769 wallet promptly upon confirmation from the relevant payment provider. q769 is not responsible for delays caused by third-party payment processors, bank processing times, or mobile wallet service interruptions.

Withdrawal requests are subject to the following conditions:

• Identity verification (KYC) must be completed before any withdrawal is processed. This includes submission of a government-issued photo ID and proof of address.
• Withdrawals will be processed to the same payment method used for the most recent qualifying deposit wherever technically possible.
• Bonus funds cannot be withdrawn until all applicable wagering requirements have been fully satisfied.
• q769 targets processing of approved withdrawal requests within one (1) business day, though actual receipt of funds may take longer depending on the payment method.
• q769 reserves the right to conduct additional security checks on any withdrawal request before processing, which may temporarily delay payment.

5. Bonuses & Promotions

q769 offers a range of promotional bonuses to both new and existing players, including but not limited to welcome bonuses, deposit match bonuses, free spins, and reload promotions. All bonuses are subject to the following general conditions unless otherwise specified in the individual promotion's terms:

• Wagering Requirements: Bonus funds must be wagered a minimum number of times (the "wagering requirement") before any associated winnings can be withdrawn. The specific multiplier for each promotion is stated in its individual terms.
• Game Contributions: Different game categories contribute different percentages toward wagering requirements. Slot games typically contribute 100%, while table games and live casino games may contribute a lower percentage or may not contribute at all. Check individual promotion terms for specifics.
• Time Limits: Bonus funds and any associated wagering requirements must be completed within the time period specified in the promotion. Unused bonus funds and incomplete wagering will be removed from your account upon expiry.
• Maximum Bet: While wagering bonus funds, the maximum permitted bet per round or per transaction is PKR 500 unless a higher limit is explicitly stated in the promotion terms. Bets exceeding this limit while a bonus is active may result in bonus forfeiture.
• One Bonus at a Time: Only one bonus may be active at a time. Opting into a new promotion before completing an existing one may result in the forfeiture of the prior bonus.

q769 reserves the right to amend, suspend, or withdraw any promotion at any time and to disqualify any player found to be abusing promotional offers, including but not limited to creating multiple accounts to claim bonuses more than once.

6. Betting & Gaming Rules

All bets placed on q769 are subject to the specific rules applicable to the relevant sport, event, or game. These rules are published within the relevant section of the Platform and form part of these Terms by reference.

General betting rules applicable across all q769 sports markets include:

• Bets are accepted at the odds displayed at the time the bet is confirmed. q769 reserves the right to void any bet placed at odds that were published in error or that were clearly incorrect due to a technical fault.
• In the event that a sporting event is postponed, abandoned, or voided by the governing body, q769 will apply the industry-standard settlement rules applicable to that sport, which may include voiding all bets or settling on the result at the time of abandonment.
• Live in-play bets are accepted subject to brief delays to prevent exploitation of latency. q769 may suspend betting markets at any point during a live event at its discretion.
• Maximum payout limits per event and per market are published in the q769 sportsbook. Winnings exceeding the stated maximum payout will be capped at that limit regardless of the stake placed.

For casino games including slots, live dealer games, and fishing games, the rules governing each game are displayed within the game interface itself. All casino games on q769 use a certified random number generator (RNG) and have stated return-to-player (RTP) percentages available upon request.

7. Prohibited Conduct

The following conduct is strictly prohibited on the q769 Platform and may result in immediate account suspension, permanent closure, forfeiture of account balance, and referral to relevant law enforcement authorities:

• Using the Platform for any unlawful purpose including money laundering, fraud, or terrorist financing.
• Opening more than one account or using another person's account or identity details.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the Platform in an automated manner.
• Exploiting software errors, glitches, or technical faults to gain an unfair advantage. Any winnings obtained through exploitation of such errors will be voided.
• Colluding with other players to manipulate game or bet outcomes.
• Placing bets on sporting events in which you have inside knowledge or direct influence over the outcome.
• Providing false, misleading, or fraudulent information during the registration or KYC verification process.
• Attempting to reverse, charge back, or dispute any legitimate transaction made on the Platform.

8. Intellectual Property

All content on the q769 Platform, including but not limited to text, graphics, logos, game interfaces, software, data compilations, and all other material, is the intellectual property of q769 or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. You must not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of q769.

9. Privacy & Data Protection

q769 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account on q769, you consent to the collection and processing of your personal data as described in that policy.

q769 will not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification services, and regulatory bodies as required to operate the Platform lawfully and to comply with applicable legal obligations including AML and KYC requirements.

10. Limitation of Liability

To the fullest extent permitted by applicable law, q769 shall not be liable for any loss or damage of any nature arising from:

• Interruptions to Platform availability caused by maintenance, technical faults, or circumstances beyond q769's reasonable control.
• Any loss of data, profits, revenue, or business opportunity arising from your use of the Platform.
• The conduct or content of any third-party game provider whose games are made available on the q769 Platform.
• Any delay in processing deposits or withdrawals caused by third-party payment providers.
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials.

Nothing in these Terms shall limit q769's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by q769's negligence, or any other liability that cannot be excluded or limited under applicable law.

11. Suspension & Termination

q769 reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Reasonable suspicion of fraudulent activity, money laundering, or collusion.
• Failure to complete identity verification when requested.
• Receipt of a self-exclusion request from the account holder.
• Direction from a relevant regulatory or law enforcement authority.

Players may close their own q769 account at any time by contacting customer support. Upon voluntary account closure, any verified real-money balance (excluding bonus funds not yet converted to real money) will be returned to the player via their registered withdrawal method within a reasonable period, subject to completion of all applicable verification checks.

12. Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which q769 holds its gaming licence. Any disputes that cannot be resolved through q769's internal complaints procedure will be referred to the applicable dispute resolution body specified under q769's licensing terms.

To raise a complaint, players should first contact q769 customer support at [email protected] with a full description of the issue. q769 aims to acknowledge all complaints within 24 hours and to resolve them within 14 calendar days. If you are not satisfied with the outcome of the internal complaints process, you may escalate the matter as described in the licensing terms applicable at the time.

13. Amendments to These Terms

q769 reserves the right to amend, update, or replace these Terms at any time. Where amendments are material, q769 will provide reasonable notice to active players by posting a notice on the Platform and, where practical, by sending a notification to the registered contact details associated with your account.

Your continued use of the Platform following the publication of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree with an amendment, you must cease using the Platform and may close your account by contacting customer support.

14. Contact Us

If you have any questions about these Terms & Conditions, need to raise a complaint, or require assistance with your q769 account, please contact our customer support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Urdu
• Responsible Gaming: Visit our Responsible Gaming page

q769 is committed to responding to all player queries and complaints promptly and fairly. We value every player who chooses q769 and aim to maintain the highest standards of customer service across Karachi, Lahore, Islamabad, Faisalabad, and every part of Pakistan where our players are based.