q769 Privacy Policy

1. Introduction

q769 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of every player who uses the q769 platform. This Privacy Policy sets out in detail the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely to do so, and the rights you hold as an individual whose data we process.

This policy applies to all visitors to the q769 website, all registered account holders, and all individuals who interact with q769 through any channel including our customer support service. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your agreement with q769.

2. Data Controller

q769 is the data controller in respect of the personal data you provide when registering and using the Platform. As data controller, q769 determines the purposes for which and the means by which your personal data is processed. Where q769 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations to process your data only on q769's documented instructions and to maintain appropriate security standards.

If you have any questions about how q769 handles your personal data, or wish to exercise any of your data rights, you may contact us at [email protected]. We aim to respond to all privacy-related queries within five (5) business days.

3. Personal Data We Collect

The categories of personal data q769 may collect and process include, but are not limited to, the following:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, CNIC / passport number, photograph	Registration & KYC verification
Contact Data	Mobile number, email address, residential address, city	Registration
Financial Data	Payment method details, transaction history, deposit/withdrawal records	Deposits, withdrawals, KYC
Gaming Data	Bets placed, games played, session duration, win/loss history	During active play
Technical Data	IP address, device type, browser type, operating system, session logs	Each Platform visit
Communications Data	Support chat transcripts, email correspondence, complaint records	When you contact us
Marketing Preferences	Opt-in/opt-out status for promotional communications	Registration & account settings

q769 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (except where directly relevant to a responsible gaming self-exclusion request), or biometric data unless explicitly required and with your express consent.

4. How We Collect Your Data

q769 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, participating in a promotion, or contacting our customer support team.
• Automated technologies: Technical and usage data collected automatically when you visit the q769 Platform, including through cookies, server logs, and similar tracking technologies. See Section 10 for full details of our cookies practices.
• Third-party sources: Identity verification and fraud prevention data received from KYC service providers; payment confirmation data received from payment processors such as JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard; and publicly available data used for AML screening purposes.

5. Why We Use Your Personal Data

q769 uses personal data for the following purposes:

• To create and manage your player account and verify your identity in compliance with KYC requirements.
• To process deposits, withdrawals, and other financial transactions on your account.
• To fulfil our legal obligations under applicable anti-money laundering (AML) legislation and the requirements of our gaming licence.
• To detect, investigate, and prevent fraudulent activity, collusion, and other forms of abuse on the Platform.
• To personalise your q769 experience including game recommendations and relevant promotional offers, where you have consented to receive them.
• To provide customer support and resolve complaints or disputes relating to your account.
• To monitor and improve Platform performance, security, and user experience.
• To implement responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests. Visit our Responsible Gaming page for more details.
• To communicate account-related updates, security alerts, and — where you have opted in — promotional communications.

6. Legal Basis for Processing

q769 relies on the following legal bases to process your personal data, depending on the specific purpose for which the data is used:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and delivering the services you have requested.
• Legal obligation: Processing required to comply with applicable law, including AML obligations, KYC requirements, and regulatory reporting duties imposed by our gaming licence.
• Legitimate interests: Processing carried out in q769's legitimate business interests, including fraud prevention, Platform security, and improving our services, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where q769 relies on your consent as the legal basis for processing — for example, for sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Third Parties

q769 does not sell, rent, or trade your personal data to any third party. However, we may share your data with the following categories of recipients where necessary and only to the extent required for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, for the purpose of processing deposits and withdrawals on your account.
• KYC and identity verification providers: Third-party services engaged to verify your identity and screen against sanctions lists and politically exposed persons (PEP) databases as required by our AML obligations.
• Game software providers: Licensed third-party game developers whose games are hosted on the q769 Platform may receive limited technical data necessary to deliver the game experience. These providers do not receive your financial or full identity data.
• Fraud prevention and security services: Specialist providers engaged to detect and prevent fraudulent activity, money laundering, and other forms of Platform abuse.
• Regulatory and law enforcement authorities: Where q769 is required by law, court order, or regulatory direction to disclose personal data to a competent authority, we will do so. Where permitted, we will notify you of such disclosure.
• Professional advisers: Legal, audit, and compliance advisers where necessary for q769 to obtain professional advice, subject to strict confidentiality obligations.

8. Data Retention

q769 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Financial transaction data: Retained for a minimum of five (5) years following the date of the transaction, in line with applicable financial record-keeping requirements.
• Gaming activity data: Retained for the duration of your account and for three (3) years following account closure.
• Customer support communications: Retained for three (3) years following the closure of the relevant support interaction or complaint.
• Marketing preference records: Retained for as long as your account is active, or until you withdraw your consent, whichever is earlier.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

9. Security Measures

q769 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Encryption of personal data in transit using industry-standard TLS protocols and at rest using AES-256 encryption.
• Multi-factor authentication requirements for access to systems that hold personal data.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access specific categories of data.
• Regular penetration testing and vulnerability assessments of q769's infrastructure.
• Employee training on data protection obligations and security best practices.
• Incident response procedures to detect, report, and address any personal data breaches promptly.

While q769 takes reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be completely secure. You also have a responsibility to keep your q769 login credentials confidential and to notify us immediately if you suspect any unauthorised access to your account.

10. Cookies & Tracking Technologies

q769 uses cookies and similar tracking technologies to enhance your experience on the Platform, to keep you logged in between sessions, and to gather analytical data about how the Platform is used. The main categories of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. These cannot be disabled without significantly impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience across sessions.
• Analytical cookies: Help q769 understand how players navigate and use the Platform by collecting aggregated, anonymised usage statistics. This data is used to improve the Platform and fix technical issues.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional offers and measure the effectiveness of q769's marketing activity. You may withdraw this consent at any time through your account settings.

You may configure your browser to refuse some or all cookies. Please be aware that disabling strictly necessary cookies may prevent certain features of the q769 Platform from functioning correctly.

11. Your Data Rights

As an individual whose personal data is processed by q769, you hold the following rights, which you may exercise at any time by contacting us at [email protected]:

• Right of access: You may request a copy of the personal data q769 holds about you, together with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by q769.
• Right to erasure: In certain circumstances, you may request that q769 delete your personal data. This right is subject to q769's legal obligations to retain certain categories of data for regulatory purposes.
• Right to restriction: You may request that q769 temporarily restrict processing of your personal data while a complaint or dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request that q769 provide your personal data in a structured, machine-readable format for transfer to another service.
• Right to object: You may object to processing based on q769's legitimate interests at any time. You may also withdraw consent for marketing communications at any point via your account settings or by contacting our support team.

q769 will respond to all verified data rights requests within thirty (30) calendar days. Where a request is complex or q769 receives a high volume of requests simultaneously, this period may be extended by a further two months, of which you will be informed.

12. Minors

The q769 Platform is strictly intended for individuals aged 21 years or older. q769 does not knowingly collect or process personal data belonging to any person under the age of 21. If q769 discovers that personal data has been collected from an individual under this age, the account and all associated data will be closed and deleted without delay, and any funds held will be dealt with in accordance with our regulatory obligations.

If you believe that q769 has inadvertently collected data from a person under 21, please contact us immediately at [email protected] so that appropriate action can be taken promptly.

13. Changes to This Privacy Policy

q769 reviews this Privacy Policy on a regular basis and may update it from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable prior notice by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered contact details.

The date at the top of this policy indicates when it was last updated. Your continued use of the q769 Platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

14. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or q769's data processing practices, please contact our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Urdu

q769 aims to resolve all privacy-related queries and complaints fairly and promptly. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection supervisory authority or to the dispute resolution body specified under the terms of q769's gaming licence. We take every privacy concern seriously and are committed to maintaining the trust of our players across Karachi, Lahore, Islamabad, Faisalabad, and all of Pakistan.